Comments on: Sony releases new ebook software, compatible with Mac, leaves out PRS-500 support http://www.bradsreader.com/2009/08/sony-releases-new-ebook-software-compatible-with-mac-leaves-out-prs-500-support/ All Things Literature & Writing Tue, 16 Mar 2010 21:37:17 -0700 http://wordpress.org/?v=2.8.6 hourly 1 By: Reader Owner http://www.bradsreader.com/2009/08/sony-releases-new-ebook-software-compatible-with-mac-leaves-out-prs-500-support/comment-page-1/#comment-511 Reader Owner Thu, 15 Oct 2009 17:12:53 +0000 http://www.bradsreader.com/?p=1234#comment-511 Sony continues to completely suck at user support. I used the previous eBook Library software version today on my PC and it immediately says "new version available, do you want to update". I say yes, thinking that any obvious issues will be highlighted. Then I go to access my PRS-500 from the new eBook Library application and it comes back with Error. Nothing useful like: "you have a PRS-500 and we have ophaned it with this new version". Sony needs wake up and look at how Apple has supported iPod users from the first version with iTunes. I for one will NEVER buy another Sony product, consumer or professional. And my next eBook reader will be an Amazon (or Apple). Sony, you just suck. Sony continues to completely suck at user support. I used the previous eBook Library software version today on my PC and it immediately says “new version available, do you want to update”. I say yes, thinking that any obvious issues will be highlighted.

Then I go to access my PRS-500 from the new eBook Library application and it comes back with Error. Nothing useful like: “you have a PRS-500 and we have ophaned it with this new version”.

Sony needs wake up and look at how Apple has supported iPod users from the first version with iTunes. I for one will NEVER buy another Sony product, consumer or professional. And my next eBook reader will be an Amazon (or Apple). Sony, you just suck.

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